Shipping Policy

SHIPPING

For the protection of our clients please note that purchases over $150 may be subject to signature requirements and cannot be modified, so please plan accordingly.

Orders placed before 2 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.

We offer two shipping options:  

Standard Shipping: 1 – 3 Business Day shipping 

Express Shipping: 1 – 2 Business Day shipping

Delivery times are based on the distance from our Atlanta warehouse.

Once the order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

 

INSURANCE

We offer a Route insurance option when placing orders on our site. Please understand that if a package is lost, stolen, or damaged after leaving our facility we are unable to accept any responsibility for the package contents. We do not provide refunds or replacements for orders that are lost, stolen or damaged while in transit. We unfortunately do not take responsibility if USPS or FEDEX delays, damages or loses your package, as it is 100% out of our company’s control. In the event that something happens to your package please contact Route via their mobile app or website.